Terms of Service

01Who you are dealing with

Answerlit is an independent AI visibility audit service, based in Mexico. When these terms say "we" or "us", that means Answerlit. "You" means the person or business buying the audit.

By ordering an audit you are agreeing to these terms. If you do not agree with them, do not order.

02What you are buying

One AI Visibility Audit. It is a single purchase, not a subscription, and nothing renews.

• 40 buyer intent questions about your category and your city, written the way a real customer would ask them.
• Asked across four assistants: ChatGPT, Claude, Gemini, and Perplexity, and asked repeatedly rather than once.
• A report delivered as a web page and a PDF, in both English and Spanish, covering your visibility score, which competitors are recommended instead of you, which sources the assistants cite, what they say about you that is factually wrong, and a prioritized action plan.
• Delivered within 48 hours of us having everything we need from you.

The report is yours to keep, forever. There is no portal to lose access to.

03What we need from you

The audit measures the business you describe. If the business name, domain, city, or industry you give us is wrong, the audit will faithfully measure the wrong thing, and that is not something we can refund. Check the intake form before you submit it.

If we need to ask you a clarifying question before we start, the 48 hour clock begins when you answer it.

04What this is not

This matters more than anything else on this page, so it is not buried in capital letters at the bottom.

An audit is a measurement taken at a point in time. These assistants change their models, their web indexes, and their answers continuously. A report run three months from now can legitimately say something different, and that is a finding about the channel rather than a defect in the report.

05The AI assistants are not ours

We are independent. We are not affiliated with, endorsed by, or partnered with OpenAI, Anthropic, Google, or Perplexity. We query their public paid interfaces the same way a customer would.

What those assistants say is theirs, not ours. We report it verbatim, including when it is unflattering, outdated, or flatly wrong about you. Identifying those errors is a large part of what you are paying for, and we are not responsible for the assistants having made them.

06Price and payment

The audit costs 249 USD, charged once, at the time you order. Payment is processed by Stripe. We do not see or store your card details.

The price is in US dollars. If your card is denominated in another currency, your bank converts it at their rate and may add their own fee, which is between you and your bank.

We may change the price of future audits at any time. The price you saw when you ordered is the price you pay.

07Refunds

Once we start querying the assistants for you, we are spending real money on your audit, so the $249 is not refundable past that point. There are two exceptions, both no questions asked.

• You change your mind before we begin. Email us the same day you ordered and we refund you in full.
• We cannot run your audit properly. If your city or industry turns out to fall outside what we can query well, we refund you in full and tell you why.

What we do not refund is a result you did not like. If the finding is that the assistants never mention you, that is the audit working correctly, and it is the finding you most needed.

To request a refund, email [email protected] from the address you ordered with. Approved refunds go back to your original payment method through Stripe, normally within 10 business days.

08Delivery

We aim to deliver within 48 hours of having what we need. If something is going to make us late, we will email you before the deadline rather than after it, and tell you the new one.

Delivery is by email, to the address on your order. It is your responsibility to give us an address you can actually receive mail at and to check your spam folder.

09Your report

The report we produce for you is yours. You can read it, print it, share it internally, and hand it to your agency or your web developer. You do not need our permission for any of that.

We retain ownership of our methodology, our question libraries, our scoring approach, and the report format itself. You may not resell the report as your own product or use it to build a competing audit service.

We may publish anonymized, aggregated findings across audits, for example a statistic about how often independent hotels are recommended. Anything we publish that way will not identify you or your business without your written permission.

10The free instant check

The free check on our homepage asks one question to one assistant and shows you the answer. It is a demonstration, not the product, and it is provided as is. It is rate limited, it costs us money on every run, and we may change or withdraw it at any time.

Do not attempt to work around the limits or automate it. If you do, we will block you.

11Liability

We stand behind the accuracy of what we record. Every finding in your report is traceable to a real, timestamped response we actually received, and nothing in it is estimated or invented.

What we cannot accept liability for is what you decide to do with it. Business decisions made on the basis of a report, revenue you expected and did not get, or actions taken by the AI assistants themselves, are outside our control.

To the extent the law allows, our total liability to you for anything connected to an audit is limited to the amount you paid us for it. We are not liable for indirect or consequential losses, including lost profits.

Nothing here limits liability for fraud, or for anything that cannot legally be limited. If you are a consumer, your statutory rights are unaffected by these terms.

12Fair use

Do not use the site to break the law, do not try to gain access to parts of it that are not yours, and do not scrape or overload it. We can refuse or cancel an order, with a refund, if we reasonably believe it is being used to harass a competitor or to misrepresent our findings.

13Governing law

These terms are governed by the laws of the United Mexican States, and any dispute will be handled by the competent Mexican courts.

If you are a consumer in Mexico, nothing here takes away your right to go to PROFECO instead, and nothing here requires you to travel to do it.

Before anyone involves a court or a regulator, email us. Every complaint we have ever had was faster to solve directly.

14Changes

We may update these terms. The version that applies to your audit is the one published on the day you ordered, and we keep the date at the top current so you can tell.